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Troubleshooting

Common issues and solutions for the Resonance Slack bot.

Setup Issues​

/setup says "Only workspace admins can use this command"​

The bot checks your Slack admin status via the users.info API. You must be a Workspace Admin or Workspace Owner. Regular members cannot run setup.

  • Ensure the bot has the commands OAuth scope
  • Check that interactivity is enabled in your Slack app config
  • Verify the request URL points to your Worker

"Workspace not configured" error on commands​

Run /setup first to connect your workspace to a Resonance brand. You need your Brand ID and Security Key from the Partner Portal.

Command Issues​

/daily says "already checked in today"​

Daily check-ins have a 24-hour cooldown. You can only check in once per day.

/balance shows 0 but I've earned tokens​

  • Tokens may still be processing on-chain. Wait a few minutes.
  • Check that the RPC endpoint is responding (Soneium network).
  • Run /daily or /join to ensure your wallet has been created.

Leaderboard shows no data​

  • At least one user must have earned RSNC in the workspace
  • Try /leaderboard earnings alltime to see all-time stats

/streak claim says no milestones available​

You must reach a milestone day (7, 30, 100, or 365) and not have already claimed it.

Natural Participation Issues​

Bot doesn't detect "gm" messages​

  • Ensure the bot is invited to the channel (/invite @Resonance)
  • The bot ignores its own messages and other bot messages
  • GM detection has a 24-hour cooldown — you can only earn once per day
  • The message must be in a public channel or private channel where the bot is a member

Quality messages aren't being rewarded​

Quality message detection requires messages to meet minimum thresholds for length and word count. Very short messages won't qualify.

App Home Issues​

App Home tab is blank​

  • Click the bot's name in the sidebar, then click "Home"
  • The tab loads data on app_home_opened — it may take a moment on first load
  • If the workspace isn't configured, the App Home shows a setup prompt

Rate Limiting​

Getting rate limited or temporarily banned​

The bot uses behavior-based abuse detection. Rapid command spam may trigger throttling. Normal usage will not be affected. Temporary bans expire after 5 minutes.

Cross-Platform​

Can I use the same wallet across Discord and Slack?​

Not automatically — each platform creates a separate wallet (discord_{id} vs slack_{id}). Cross-platform wallet linking is planned for a future release.

Getting Help​

If you're still having issues:

  1. Check the Resonance Status Page
  2. Contact support via the Partner Portal
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